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Privacy policy

How SHERWOOD handles your information

Updated 30th May 2023

Introduction and scope

Sherwood Science (collectively, "Sherwood," "we," "us" or "our"), provides software solutions to hospitals, health centres & healthcare professionals in its mission to make digital health affordable to everyone around the world.

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Sherwood recognises the importance of protecting the personal information collected from users in the operation of its services, and takes reasonable steps to maintain the security, integrity and privacy of any information in accordance with this Privacy Policy.

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This Privacy Policy will help you better understand how Sherwood collects and uses the personal information you provide to Sherwood. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. By submitting your information to Sherwood, you consent to the practices described in this policy.

 

Topics:

  • Our values

  • Why we process your information?

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • Contact the appropriate authorities

 

Our values

Your information belongs to you

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As a user of our online software, you retain full ownership and control over the information you provide. We do not claim any rights to your data beyond what is necessary to provide our services. This means that we will not sell, rent, or share your personal information or any clinical data derived from your daily clinical activity with third parties, except where required by law or to fulfill our contractual obligations to you. We are committed to empowering you with the ability to access, update, and delete your data as per your preferences. Your information remains yours, and we are here to ensure its protection and respect your data ownership rights.

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We protect your information from others

 

Securing your information against unauthorized access and protecting it from others is a top priority for us. We employ state-of-the-art security measures to safeguard your data from potential threats, such as unauthorized access, loss, or alteration. Our robust security protocols include encryption, firewalls, access controls, and regular security audits to ensure that your information remains confidential and protected within our system.

 

We stay updated with the latest security practices and industry standards to continuously enhance our protective measures. Your trust is important to us, and we go above and beyond to maintain the security and privacy of your information in the face of potential risks.

 

Privacy be design

 

Privacy is at the core of our values and practices. We adhere to the principle of privacy by design, which means that we integrate privacy considerations into every aspect of our software development process. Right from the initial design stages, we incorporate privacy-enhancing features and controls to ensure that every information remains protected. By adopting a proactive approach to privacy, we strive to minimize the collection of unnecessary data, implement robust security measures, including data encryption, and prioritize transparency regarding how your information is used.​

Why we process your information?

We process your information to ensure the proper functioning and operation of our products and services. We carefully analyse what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete this information when we no longer need it.

 

What information do we collect?

Sherwood collects the following information:

  • Personal identification information from users, which is necessary to operate our services. This includes at least their name and email address.

  • We do not collect personal identification (name, surname, date of birth, identity card, address, telephone, email, etc.) from patients or research participants. Healthcare professionals may collect personal information from their patients or research participants, but this information is encrypted with a 15 digits aleatory private key, which is not accessible to any members of Sherwood. The private key is only known to the user.

  • We do not collect anonymised medical information from patients or electronic medical records entered by healthcare professionals and clinical researchers.

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How do we collect information?

You directly provide Sherwood with most of the data we collect. We collect data and process data when you:

  • Register online or interact with our platform through the available forms.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

  • We only use functional cookies to facilitate the login process and for security reasons.

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How will we use your information?

Sherwood may use the data we collect from you in the performance of any contract or transaction we enter into with you, to comply with legal obligations. Legitimate business purposes include but are not limited to one or all of the following:

  • Contact you with useful information or instructions to ensure the proper functioning and operation of our products and services.

  • Conducting data analytics

  • Improving or personalizing our services, products and communications

  • Investigating suspicious activity and otherwise keeping our site safe and secure

  • Providing direct marketing and assessing the effectiveness of promotions

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How do we store your information?

Sherwood prioritizes the utmost security and confidentiality of your data. To achieve this, we have chosen Amazon Web Services (AWS) as our server provider due to their industry-leading security infrastructure. The AWS server, located in Paris, France - EU, is specifically designed to meet rigorous security standards. AWS implements a comprehensive range of security measures to protect data at rest and in transit. Moreover, access to the AWS server is strictly controlled and limited to our designated system administrator. This ensures that only authorized personnel can connect to the server and manage the data. Our system administrator undergoes regular security training and follows strict protocols to maintain the confidentiality and integrity of the stored data. Sherwood will keep the medical data from patients and research participants until the responsible healthcare professional or clinical researcher revokes their consent.

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Marketing

Sherwood would like to send you information about products and services of ours or associated third parties with whom we work closely that we think you might like. If you have agreed to receive marketing, you may always opt-out at a later date. You have the right at any time to stop Sherwood from contacting you for marketing purposes or giving your data to other partners.

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If you no longer wish to be contacted for marketing purposes, please contact us by email at customer.services@sherwood.science.

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What are your data protection rights?

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Sherwood would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

  • The right to access – You have the right to request Sherwood for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification – You have the right to request that Sherwood corrects any information you believe is inaccurate. You also have the right to request Sherwood to complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that Sherwood erases your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that Sherwood restricts the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to Sherwood’s processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that Sherwood transfers the data that we have collected to another organization, or directly to you, under certain conditions.

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If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: customer-services@sherwood.science

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Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

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How do we use cookies?

Sherwood uses cookies in a range of ways to improve your experience on our website, including:

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  • ​Keeping you signed in.

  • Understanding how you use our website.

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What type of cookies do we use?

There are several different types of cookies, however, our website uses:

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  • Functionality – Sherwood uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

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How do we manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

The Sherwood website contains links to other websites. Sherwood policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

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Changes to our privacy policy

Sherwood keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30th May 2023. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know by email.

 

How to contact us?

If you have any questions about Sherwood’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

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Sherwood Science (NINEA 008637128)

Yoff Quartier Toundoup Rya Nº45

Dakar, Sénegal

Website: https://sherwood.science

Email : customer.service@sherwood.science

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Contact the appropriate authorities

Should you wish to report a complaint or if you feel that Sherwood has not addressed your concern in a satisfactory manner, you may contact your respective appropriate authorities in your country.

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